Question 1

What services do you offer?

Accepted Answer

We provide fast, efficient rubbish removal and waste clearance for both domestic and commercial properties. Our services include: Full and partial house clearances, office clearance, factory and shop clearances, garden clearance (removal only, no cutting back), garage and shed clearance, bulky waste collection, and general junk removal for residents, landlords, estate agents, and businesses.

Question 2

What items can you remove?

Accepted Answer

We remove most non-hazardous waste, including old furniture, white goods and appliances, household junk, garden waste, wood, foliage, paper, packaging, metal, plastics, and builder’s waste (charges may apply for heavy items). If the item can be safely lifted by two people and is non-hazardous, we can remove it.

Question 3

What items can’t you take?

Accepted Answer

We cannot remove hazardous or biological waste, including paint, chemicals, oils, solvents, asbestos, food or medical waste, or animal waste. We are not licensed or equipped to handle toxic or dangerous materials.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. We are a fully licensed waste carrier registered with the Environment Agency (License Number: CBDU74431) and hold £5,000,000 public liability insurance. We comply with all UK waste disposal regulations.

Question 5

Why can’t you give an exact price over the phone?

Accepted Answer

Waste removal prices vary based on the type and amount of rubbish. We offer free, no-obligation quotes once we’ve seen the items in person or by photo. Our team confirms a fixed price before any work begins.

Question 6

Do you offer out-of-hours rubbish collection?

Accepted Answer

Yes. We offer evening and out-of-hours services with an additional £30 surcharge. Night-time removals must be done in well-lit areas for safety.

Question 7

What happens to the waste after collection?

Accepted Answer

We prioritise eco-friendly disposal. Most waste is taken to licensed recycling depots or waste transfer stations. Reusable items are donated to local charities, animal centres, or repurposed where possible.

Question 8

Why is there a charge for rubbish removal?

Accepted Answer

Our fee includes labour, loading, transport, and disposal costs (including transfer station fees and taxes). You only pay for what we remove — no hidden charges.

Question 9

Why choose your service instead of skip hire?

Accepted Answer

Our clearance service is cheaper than skip hire in most cases, requires no permit, offers same-day and scheduled clearances, includes all labour, and ensures you only pay for your own waste — not others’.

Question 10

How much notice do you need?

Accepted Answer

We typically require 24 hours’ notice, but same-day collection may be available depending on your location and volume.

Question 11

What equipment do your team use?

Accepted Answer

Our team uses purpose-built rubbish removal trucks equipped with brooms, shovels, rakes, dust covers, protective gear, heavy-duty bags, hand tools, hand sanitiser, and cleaning supplies — and most importantly, two strong professionals ready to help.